Cancellation and Refund Policy for Jeepa Travel Sikkim

We understand that plans can change. This policy explains how we handle cancellations and refunds at Jeepa Travel Sikkim. Because we pre-book hotels and transport to ensure your comfort, we follow a structured timeline for cancellations.

1. Cancellation by the Traveller

If you need to cancel your trip, please report us in writing via email as soon as possible. The following charges will apply based on when we receive your request:

• 30 days or more before arrival: We will refund the full amount, minus a small service fee for processing and any non-refundable bank charges.
• 15 to 29 days before arrival: We will refund 50% of the total tour cost.
• Less than 15 days before arrival: We are unable to offer a refund as hotels and vehicles are fully committed by this time.

2. Mountain Conditions and Roadblocks

Travel in Sikkim depends heavily on weather and road conditions. Sometimes, landslides or heavy snow can block roads to areas like North Sikkim or Nathula Pass.

• If a specific destination is closed by the government, we will try to provide an alternative route or sightseeing spot.
• If the entire tour must be cancelled due to natural disasters or “Acts of God” before it begins, we will provide a refund after deducting the costs we have already paid to our partners.
• We do not offer refunds for portions of the trip missed due to road blocks once the tour has already started.

3. Government Permit Rejections

As mentioned in our booking policy, entry to certain areas requires government permits. If the local authorities deny a permit for security or safety reasons, we cannot be held responsible. In such a situation, we will adjust the itinerary to accessible areas. No refunds are provided for permit rejections, as these are beyond our control.

4. No-Show Policy

If you do not arrive on the scheduled start date of your tour without informing us, it will be treated as a “No-Show.” No refund will be provided in this situation.

5. How Refunds are Processed

Once a refund is approved, we will process the payment through the original booking method or via bank transfer. Please be patient for 7 to 10 working days for the amount to show in your account. The actual time may vary depending on your bank’s policies.

6. Booking Transfers

If you cannot travel but have a friend or family member who wants to take your place, please let us know. We may be able to transfer the booking to them. This depends on whether hotels and permit offices allow name changes at that time.

7. Contact Us

For any cancellation requests or questions about this policy, please contact our Gangtok office.

Jeepa Travel Sikkim

Middle Siyari, Gangtok,

East Sikkim, PIN: 737101,

Sikkim, India.

Email: info@jeepatravelsikkim.com